1st Aide Restoration provides complete emergency, repair and total reconstruction services related to insurance losses. Within this framework, we will set the ultimate standard in customer service and professionalism, understanding property owner stress while ensuring excellent top quality emergency and repair work allowed within the confines of insurance limits. We respect the dignity, emotions and possessions of all customers.
Doing the Right Thing
1st Aide was founded by Doug and Cheri Watkins on the belief that honesty, integrity and service could be provided by a contractor. It is our intent to change the perception that “contractors don’t always act in the customer’s best interest.” Our essential goal of always Doing the Right Thing for the Right Reason drives every activity, project, training, endeavor and relationship.
1st Aide is known as the premier restoration contractor in Central North Carolina. From the very beginning in May of 2000 we have constantly sought the best solutions for our customers, whether their particular problem was a result of fire, water damage, mold, storm, smoke odor or any other type of disaster.
Each type of disaster requires a particular approach that must be addressed with the unique ability to determine what is The Best Solution for the Customer. Although the techniques we employ may be routine to us, there is nothing routine about how we get you, the customer, from the point of contact to the end of the project. We are here for you.
After 30 plus years in the construction industry, 18 years focusing on the restoration and cleaning field and extensive education and training, we offer our expertise and experience as specialists to you for all your insurance claims needs. We have the distinction of being one of less than 700 individual Certified Restorers in the world. This certification, presented by the Restoration Industry Association (RIA) is much sought after and requires substantial dedication and commitment. 1st Aide is a Certified Firm recognized by the IICRC (Institute of Inspection, Cleaning and Restoration Certification) and our technicians train regularly in IICRC courses. We are committed to and passionate about your needs. Our credentials speak for themselves. Our experience is your assurance.