Summer months in the South bring lots of heat, droopy hair, lazy dogs, sunburns and humidity.  Enough said? Your property can have moisture intrusion through condensation on ductwork in attics or crawlspaces, condensation drain pan drains can become clogged, and if you are availing yourself of the opportunity to open your windows on less than hot days, you are letting moisture/humidity from the outside into your home.  We all know that homes built in recent years are much better insulated than older homes and when warmer weather returns and the air conditioner is turned back on, moisture is already in your house. GOOD IDEA?  While on vacation, turn your washing machine valves off, keep your HVAC running at an acceptable temperature and have someone check your place on a regular basis.

The photo below reflects only a very small ceiling area of a recent project where a water heater from a condo unit above leaked into a unit below while everyone was on vacation for two weeks.  The results are obvious.  The entire project was EXTREMELY EXPENSIVE to remediate. Don’t let this happen to you.  Call us!Black Mold - another ceiling



If you have water intrusion and it’s NOT a plumbing leak or from a roof damaged by a storm, and it’s a result of the excessive rain we’re having, it’s probably not covered by your homeowners insurance.  You can always call your agent for advice.  Depending on what gets wet, a finished basement, for instance,  you still need to have this problem taken care of by a professional.  You do want to avoid a possibility of mold or fungal growth, as this can affect your health.    Call us if you need a professional – we can make suggestions and help you determine the right course of action.  Stay dry!



As we discussed last week, we are going to take you through the necessary steps WHEN YOU HAVE A PROBLEM!

A property disaster can take many, many forms – fire, water, storm/wind, mold, vandalism, trauma, etc. – each will be addressed in the upcoming weeks.  However, there are a few basic things to keep in mind, no matter what happens.

Remember, you are responsible for mitigating your damage.  Insurance companies frown upon a broken water pipe where there was an opportunity to turn off the water and it wasn’t done.  Same with a fire and the front door has not been boarded up to prevent additional vandalism, etc.  If a tree goes through your roof, you need to have a tarp placed over the damaged area to prevent additional water damage inside.

It is recommended that you call your insurance agent or a qualified emergency services contractor as soon as possible.  A good agent will listen to your story and give you an idea of how to proceed.  In some instances, your deductible may come close to the amount of damage you have incurred.  If this is the case, you probably do NOT want to file a claim.  This all depends upon your personal financial threshold – if a claim is $1,500.00 and you have a $1,000.00 deductible, can you handle the difference?  Bear in mind, you may not be able to reach your agent on the weekend or the middle of the night.  As a company, we are generally opposed to the 1-800 numbers as your claim will be automatically placed in the system.  However, there is a resolution to this problem.  As we promote ourselves, 1st Aide Restoration (or another qualified contractor) is available 24/7 on an emergency basis.  Just call for information or help and we or a reputable contractor will either come to your rescue or point you in the right direction.  We will normally make a free visit during normal hours to help determine if you need to file a claim and will work with your agent and insurance company to reduce as much red tape as possible.

The most important information we can relay to you, however, is IT IS YOUR CHOICE TO DETERMINE WHO HELPS YOU.  Yes, we are going there…many insurance companies have set up contractor programs and will refer you to one of their “preferred” contractors.

● Some of the larger restoration companies have a national contract with the insurance companies and the local franchise owners just may not be that good.

● We believe this is a conflict of interest for both the insurance company and the contractor.

● With a program, it is in the contractor’s best interest to satisfy the insurance company – NOT YOU.

● A good agent will refer or suggest approximately 3 contractor names – YOU MAKE A CHOICE.  We have chosen not to pursue programs for this very reason and have decided to let our credentials and experience speak for themselves.

● Please be aware of contractors who show up unsolicited as a result of chasing fire trucks or listening to scanners.  They can be VERY pushy.

● Check out your Better Business Bureau for reputable contractors and the contractor’s website for further information.

● You are the customer and YOU have to be happy.  There are just too many chances for things to go wrong when you do not have an independent advocate on your side.

If the problem happens, call us – we can help.

Next week, we will begin examining each type of problem and guide you through the process with more information.


Welcome to our Updated Website!

First, we’d like to send a BIG THANK YOU to  GET YOU FOUND ON-LINE MARKETING for their efforts in getting us up and rolling with our newly renovated website!  We love working with local companies and making our small contribution to our local economy!  Every penny helps, right?

Thanks to their help, We are now able to send you quick tips and updates to help you avoid catastrophes!  Sounds like we might be putting ourselves out of business, but our mission is “Doing the Right Thing for the Right Reason.” 

So we know when the worst happens, you can also rely on us to get your life back in order!   Those of you who are familiar with us know we are experts in restoring Water, Fire, Wind and Smoke damages with specialized expertise and qualifications to handle both residential and commercial Mold damage and professional carpet cleaning.  As General Contractors, you can call us the one-stop shop.

More to come as soon as we learn how to blog and we promise Doug will not blog more than once a week!